Contact Us
For all queries that are not of a claims and assistance nature please contact us:
Email: admin@mygadgetbuddy.com
Telephone: 0844 482 9544
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm
Or write to us at:
Rock Insurance Services Limited
Customer Services Department
6 Magellan Terrace
Gatwick Road
Crawley
RH10 9PJ
We endeavour to respond to all written queries within two working days.
More useful numbers:
For Claims - 0844 875 1539
For Policy Amendements - 0844 875 1539
For Payment Queries (Direct Debit payments) - 0844 875 1539
For Payment Queries (Credit Card Payments) - 0844 482 9544
If you need to discuss your policy or any payment, click here
If you want to make a claim, click here
If you would like to make a complaint against mygadgetbuddy.com, click here
Claims
To Claim, phone Citymain Administrators claims helpline on 0844 875 1539 quoting mygadgetbuddy.
When you contact us please ensure that you have the following information available to you as we will require it to process your claims:
- Your policy number
- Brief circumstances of your claim
Complaints
Complaints about purchases
We always aim to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager at Rock Insurance Services Limited at:
6 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ
Complaints about claims
Any enquiry about a claim in the first instance should be addressed in writing to:
The Compliance Manager
Citymain Administrators Ltd
PO Box 116
Ryde
IOW
PO33 2WX
At mygadgetbuddy.com we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Underwriter Jubilee Managing Agency Limited at the following address:
Jubilee Managing Agency Limited
Lloyd's Underwriters
47 Mark Lane
London
EC3R 7QQ
If you remain disatisfied with the outcome of your complaint, you may then refer the matter to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
Queries about amendments and payment
If you need to discuss your policy after purchase in order to amend the details or want to discuss payment issues, please contact:
In writing:
Citymain Administrators Ltd
PO Box 116
Ryde
IOW
PO33 2WX
By telephone: 0844 875 1539
By email: customerservice@mygadgetbuddy.com
Specialist Gadget Insurance:
- Covers accidental damage, theft & breakdown
- Loss and worldwide cover options
- Easy monthly or annual payments
- We cover a wide range of gadgets
- Low excesses
Signup for News & updates
Important:
- View the Key Facts about our insurance services.
- View the Policy Wording for the full details, benefits and excesses.
- Any questions, call us free on 0800 091 2832
INDEPENDENT FEEDBACK
easy to set up just need to be able to choose a d/d date as when setting up monthly payments
Quick response and delivery
very pleased with service
The wait wasn't long tthe information was clear and the sales representative was was polite.
Ive only put good at the moment as, up to now i have had no problems but ive not had to make a claim yet, and hopefully i wont have to. Only then will i be able to give full constructive feedback. But ive taken insurance to cover myself.
easy process
Very easy & simple application process
Very good
it was great and an excellent service
If you do ever have any queries about mygadgetbuddy.com then please don’t hesitate to contact me again by emailing admin@mygadgetbuddy.com
Sophie
cheapest insurance quote received using google search
very inpressed straight forward too use would use again and recomend too freinds
Sophie
this time your card payment system said it was not working and to do it again then it was going to take 2 payments from my bank account, very disappointed ...thought you may have emailed to enquire why not set up as i wanted the cover to start
Read More>Our records show that you have got a policy with mygadgetbuddy.com and in order to discuss your policy and any concerns or questions you might have about you...Read More>
easy to apply
website clear
good price comparison
Very polite but kind of forcey to apply online but still did it for me over the phone
COMPETITIVE PRICING AND EASE OF SERVICE (ONLINE)
i am just ask when my phone got pick poket is it cover or not ..
Simple form i liked it
If you do have any queries about your policy please don't be afraid to get in touch with me by emailing admin@mygadgetbuddy.com .
Sophie
Easy to use website, got response immediately from them with my insurance cover. Hope they will be as quick if you need to make a claim.
Very good